Refund Policy

Most refunds on CiNotes happen automatically, before you'd ever need to ask. Here's exactly when, and what to do otherwise.

Effective date: 5 August 2026

Refunds we issue automatically

Our system watches every order and refunds it automatically — with an email explaining what happened — in these cases:

• We couldn't finish your order. If something goes wrong, or the order takes longer than an hour without finishing, it is refunded.
• The output would have been empty. If processing somehow finishes without producing usable calculator files, we refund rather than send you nothing.
• We couldn't read enough of your material. This can happen with low-quality scans, handwriting, or an unusual layout. We refund instead of delivering incomplete notes.
• We generated your files but couldn't email them. We retry the delivery email a few times; if every attempt still fails, the order is refunded.
• You paid twice for the same add-a-calculator bundle. If the same calculator accidentally checks out twice against the same existing PDF bundle, we detect the duplicate charge and refund it automatically — your original purchase and its activation file are unaffected.

How refunds are paid

Every refund goes back to the original card through Stripe. It typically appears on your statement within 5–10 business days.

After your files have already been delivered

If the wording, interpretation or formatting needs work, fixing it is part of your original purchase. Open Your notes.html, choose Edit these notes, and request updated calculator files. You can correct text, reorganize notes and change their layout without buying the same material again.

The included allowance covers your original material, with room for corrections and modest additions. Substantial new material gets an explicit price before checkout, and only the extra space is charged. If an allowance check catches material that was missing or incorrect in your original delivery, reply to the delivery email or contact support@cinotes.com. We will help correct that without another purchase. Refund requests after a successful delivery are handled individually.

We delete our working copies after processing. Keep your delivery email and save an edited HTML copy while working; those copies let you return to your notes without us retaining the content.

Before you buy: check compatibility

A lot of would-be refund requests are actually a compatibility issue that's cheaper to catch before you order. Check your OS version (2ND then +, then 1 for About) before ordering. OS 5.4.x or lower works as-is; OS 5.5.0 or newer needs the free two-minute arTIfiCE setup first. See the setup guide for the full instructions.

Contact

Questions about a specific order or a refund? Email support@cinotes.com with your Reference Code if you have it.